Prayer App Frequently Asked Questions

Thank you so much for regularly praying for believers who live our their faith in some of the world’s most difficult places for Christians. We are sorry that you’re experiencing difficulties while using our Pray for the Persecuted Prayer App.

Below, we share a list of troubleshooting tips that usually resolve most issues:

The Prayer App isn’t functioning. I don’t see new requests; or requests that come through are glitching in some way.

Solution 1: Check your App Updates section on your mobile device to make sure that have installed any available updates for the app. Here’s how:

If you have an Apple device:
If your device isn’t set up to automatically update apps…

  1. Go to your iPhon’s home screen and tap on the App Store icon.
  2. After the App Store opens, tap the Updates icon at the bottom right corner of the screen.
  3. Now tap Update All at the top of the screen.
  4. Enter your password and wait for your apps to update.

If you have an Android device:
If your device isn’t set up to automatically update apps…

  1. Open the Google Play Store app.
  2. Tap Menu -> My Apps and Games.
  3. Apps with an available update are labeled “Update.”
  4. Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update.

Solution 2: Check to make sure your device’s operating system is up-to-date.

If you have an Apple device:
If your device isn’t set up to automatically update software…

If you get a message saying that an update is available, tap Install Now. You can also follow these steps:

  1. Plug your device into a power source and connect to the Internet using Wi-Fi.
  2. Tap Settings > General > Software Update.
  3. From there, tap Download and Install. If you get a message asking to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that were removed. If you tap Cancel, CLICK HERE for next steps.
  4. To update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your iOS device into a power source that evening. Your device will update automatically overnight.
  5. If asked, enter your passcode for your mobile device.

If you have an Android device:
If your device isn’t set up to automatically update software…

  1. Make sure your device is connected to Wi-Fi.
  2. Open Settings.
  3. Select About Phone.
  4. Tap Check for Updates. If an update is available, Update will appear. Tap it.
  5. Install. Depending on your device’s operating system, you’ll see one of three message: Install Now, Reboot and Install or Install System Software. Tap one. Your mobile device will reboot.

Solution 3: Delete the Pray for the Persecuted Prayer App. Go to the App Store and download the app again. Enter your email and start the process over.

I am not receiving Prayer App notifications.

Solution: Make sure your notifications are turned on. Here’s how:

If you have an Apple device:

  1. From your device’s home screen, hit Settings and then > Notifications.
  2. From the Notification Style section, tap and app.
  3. Tap the switch(es) to turn on or off:
    Depending on your device, the options may vary:

    • Allow Notifications
    • Sounds
    • Badge App Icon
    • Show on Lock Screen
    • Show in History
    • Show in Banners
      For most apps you can choose if you want the Banner Style to be “Persistent” or “Temporary.”
  4. Tap < Notifications in the upper left corner of your screen.

If you have an Android device:

  1. Open Settings.
  2. Tap Apps or Applications to view a list of installed applications on your phone.
  3. Find and tap the Pray for the Persecuted Prayer App.
  4. On your device’s App settings page, tap the Notifications category.
  5. Next, make sure the Block All setting is turned off.

I am not seeing any prayer posts when I am in the app.

Solution: We recommend you close the app and then log back into it. If this does not resolve your issue, you may consider deleting the app and downloading it again; updating the app; or updating your operating system–all of which are outlined above.

I am not sure how Facebook sharing works on the app.

Solution: While the content of each specific post does not currently share to social media, it is possible to click Share to invite friends to download the app. We’d love it if you write a short note in your post describing how this specific prayer request has inspired or challenged you!

I am not sure how sharing via Twitter works.

Solution: When you click Share to Twitter, the Prayer App automatically copies the prayer request to your Twitter page. But the text will likely be too long to include the whole post, so we recommend describing in your own words how the prayer request inspired or challenged you.


Feedback

Open Doors does not directly employ app developers or app support teams. However, we do collect and analyze feedback from supporters and work with developers to resolve issues that come up repeatedly for multiple users. As a result, if the suggestions above don’t fix your issue(s), we want to know. Using the form below, tell us what’s happening.

In the meantime, you can also find information on how to pray with persecuted believers at our online Prayer Center. We appreciate your patience and your ongoing support for the Persecuted church.

If you do have unresolved issues, please fill out the form below and submit a feedback form.

Feedback Form